CAREERS
SEARCH SPECIALIST
This role will be supporting all levels of the “Search Department” responsibilities for both SEM and SEO. This includes managing paid search campaigns on Google٫ and all other pay-per-click (PPC) marketing activities. Other responsibilities include building reports, doing research, link building, data entry with some work within built websites.
ANALYTICS SPECIALIST
The Analytics Specialist will work closely with departments across product, sales, and marketing to support and implement high-quality, data-driven decisions. They will ensure data accuracy and consistent reporting by designing and creating optimal processes and procedures for analytics employees to follow. They will use advanced data modeling, predictive modeling and analytical techniques to interpret key findings from company data and leverage these insights into initiatives that will support business outcomes.
CUSTOMER SUCCESS MANAGER (CSM)
Fountain Forward Client Success Managers serve as a communication and problem-solving liaison between the client and the entire Fountain Forward team. You serve as a representative of Fountain Forward values, culture, and expert on marketing services to the client. You are the primary point of contact handling all the daily client interactions, managing the projects, maintaining client retention, reviewing and assessing client’s progress, offering recommendations based on results, and fixing any issues that arise. You are committed to providing the best quality of service to your clients. At Fountain Forward, we are less digital marketing vendor and more trusted marketing and business growth partner for our clients. We are looking for someone skilled at maintaining that partnership through distinct listening and qualification practices to determine what course of action is in the client’s best interest, and we’re looking for someone who is willing to say “no” to clients and guide them to the best course of action.
AUTOMATIONS SPECIALIST
The automations specialist is tasked to streamline and optimize our processes by designing, implementing, and maintaining automated solutions. The ideal candidate will possess strong programming and problem-solving skills, with a focus on efficiency and productivity. Collaborate with cross-functional teams to identify opportunities for automation, develop solutions, and ensure seamless integration into existing workflows.
EXECUTIVE SUPPORT SPECIALIST
The primary responsibilities will be related to managing business related tasks such as creating daily reports, managing tasks and schedules, taking minutes and notes during meetings, and other organizational tasks. To do this role properly you should have strong time management and organization skills, be extremely fast at solving problems, and have experience as a project manager or administrative assistant in the past.
GRAPHIC DESIGNER/VIDEO EDITOR
We are looking for a talented video editor to assemble recorded footage into a finished project that matches the director's vision and is suitable for use by our clients and also our internal video show we are producing. Ultimately, as a film and video editor, you should be able to bring sight and sound together in order to tell a cohesive story. Extra consideration for those that have produced a YouTube or online show or video ads in the past.
CLIENT PROJECT MANAGER
As a Client Project Manager at Fountain Forward, you will play a crucial role in ensuring the efficient execution of projects, both internally and for client services. The primary responsibility is to organize, coordinate, and drive projects to successful completion, meeting the desired outcomes for each task. This role requires effective communication, strategic thinking, and a proactive approach to problem-solving.
INTERNAL PROJECT MANAGER
Fountain Forward is looking for an Internal Project Manager who specializes in planning, managing and tracking internal/special projects. The primary role is to be updated on internal projects, support the team on any needs and identify all the tasks that need to be completed within the company's marketing strategy, and then delegate those tasks to the appropriate team members.
CAMPAIGN MANAGER
Fountain Forward is looking for a Campaign Manager who will be responsible for planning, executing, and optimizing multi-channel marketing campaigns to achieve our clients' objectives and drive business growth. You will work closely with internal teams and clients to develop and implement strategic marketing initiatives across various digital and traditional channels. The ideal candidate is highly organized, detail-oriented, and has a proven track record of successfully managing campaigns from conception to completion.
CSM MANAGER
The CSM Manager is the hub for all CSMs and Client Care. You oversee the communication and satisfaction level of current and future clients then implementing changes to ensure higher standards are met. As a CSMM, your role is to effectively manage the CSM team, provide guidance, direction, and support to ensure the team effectively delivers on client satisfaction and retention goals. Additionally, keep the internal team on the loop and ensure that they are informed on the satisfaction of each client and service, create standards for long term client retention, and define the KPIs for that.